 Billing
Please choose the most convenient:
A small description of our ticket-system:
When we receive a support email from a client, it is assigned its own tracking number and priority. You will receive a confirmation via
email that your ticket has been created, with all the relevant information. Then, our specialist technical staff will check your ticket and
figure out the most appropriate response. Once your ticket has been dealt with, you will receive another email confirming that the issue has
been dealt with. If you’re unhappy with the result, or feel the issue hasn’t been properly dealt with, you can simply reply to the
confirmation email and the ticket will automatically be reopened.
How you can help us to solve your problem:
- Send only one message describing your problem. This is very important.
- Only send your problem to one email address to avoid creating multiple tickets for the same problem. This will only make things take longer.
- Try to describe the problem as best as you can using a few words in the subject so that it can be sent to the correct technical staff quicker.
- Always include your client ID or server name in the body of your message. This will speed up the processing of your support ticket.
- Try to keep email exchanges with support staff. If you have any further questions regarding a previous support issue, you can reply to the last email you received regarding that issue. This will make it a lot easier for us to ascertain what the problem is.
- Don’t feel obligated to say thank you when a problem has been solved. This will usually create another unnecessary support ticket.
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